Overview

At Peak Horizon LLC, we want you to be completely satisfied with your purchase. We offer a customer-friendly refund policy to ensure your peace of mind when buying our digital products and services.

Digital Products

For digital products (templates, ebooks, courses, learning materials), we offer a 30-day money-back guarantee from the date of purchase. If you are not satisfied with your purchase for any reason, you can request a full refund.

To Request a Refund:

1. Contact our customer support team within 30 days of your purchase
2. Provide your order number and reason for the refund request
3. Our team will review your request and process it within 5-7 business days
4. Refunds will be issued to your original payment method

Services

For professional services (social media management, consulting, design work, etc.), refund eligibility depends on the nature of the service and its completion status:

Service Refund Terms:

• If the service has not yet started, we offer a 100% refund up to 7 days before the service start date
• If the service is in progress, refunds are prorated based on the work completed
• If the service is 100% complete, no refund is available unless the service did not meet our agreed specifications

Refund Eligibility

Refunds may be denied in the following cases:

• Refund request submitted more than 30 days after purchase
• Clear evidence of misuse or violation of our terms
• Requests for refund due to change of mind after using the product extensively
• Attempts to fraudulently obtain refunds

Special Cases

If a digital product is defective, inaccessible, or does not function as described, we will provide a replacement or full refund regardless of the purchase date.

Refund Processing Time

Once we receive and approve your refund request, it typically takes 5-10 business days for the refund to appear in your account. Depending on your bank or payment provider, it may take an additional 1-3 business days for the funds to be available.

Dispute Resolution

If you believe you have been treated unfairly regarding a refund decision, please contact us with additional information and context. We are committed to fair and reasonable resolution of all disputes.

Contact Customer Support

For refund requests or questions about our refund policy, please contact our customer support team:

• Email: info@peakhorizonwave.com
• Phone: +1 (253) 987-8364
• Hours: Monday - Friday, 9 AM - 5 PM EST

Changes to This Policy

Peak Horizon LLC reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to the website.